Refund Policy

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.

  • You’ll also need the receipt or proof of purchase.

To start a return, please contact us at gritagain74@gmail.com.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.

You can always contact us for any return questions at gritagain74@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective,

  • Damaged, or

  • You received the wrong item.

We’ll evaluate the issue and make it right as quickly as possible.

Exceptions / Non-returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom or personalized items

  • Personal care goods (e.g., beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you’re unsure whether your item qualifies, please contact us before returning.

Exchanges

The fastest way to receive your desired product is to:

  1. Return the item you have, and

  2. Once the return is accepted, make a new purchase for the replacement item.

European Union 14-Day Cooling-Off Period

If your order was shipped into the European Union, you have the right to cancel or return your order within 14 days — for any reason and without justification.
The item must be in the same unused condition, with tags, original packaging, and proof of purchase.

Refunds

Once we’ve received and inspected your return, we will notify you whether your refund is approved.
If approved:

  • You’ll be automatically refunded to your original payment method within 10 business days.

  • Please note, your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at gritagain74@gmail.com.

Business Information

Trading Name: KSWShopi LLC
Email: gritagain74@gmail.com
Business Address: 5201 Lincoln Ave Apt 274, Cypress, CA 90630, USA
Business Phone: +1 252-986-3670